There are many things to be thankful for this time of year. Friends, family, good fortune and uptime are the top four, of course!

Pioneer Scale management and administrative support staff had a round table discussion about how each office can provide extraordinary customer care while being out on a holiday weekend.

Rotating “on-call” schedules ensure service technician availability during nights and weekends because we understand that problems happen outside of regular business hours. Pioneer Scale also utilizes Verizon’s One Talk application so our team members can answer office phone lines from their cell phones!

Having technicians on-call is great, but what if I can’t get ahold of anyone? That’s where our Pioneer Scale QuoteBot comes in! Utilizing HubSpot’s inbound marketing tools, Pioneer Scale can help you with product questions through our website! Whenever you interact with the service, your messages are sent into our database for our support staff to follow up with you.

On behalf of everyone at Pioneer Scale Company, Inc., we wish you an incredibly Happy Thanksgiving and Merry Christmas!

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